Measuring AI ROI: Beyond the Hype Cycle

Monday, 14 September 2026 by
measuring ai roi beyond hype
Most AI projects fail for one reason: nobody defined, before the money moved, what success was supposed to look like. I see this pattern constantly. Every wave of business technology I’ve worked through across a quarter-century of running IT projects has produced its share of confident spending and vague results. AI just raises the stakes.
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Multi-Site Restaurant IT: One Brand, Many Locations

Monday, 07 September 2026 by
multi site restaurant it challenges
When a card terminal stops responding at one site during a Saturday dinner service, the first question is rarely about the terminal itself. It’s whether the fault is local, some loose piece of hardware on site, or something shared across the network that’s about to surface at every other site running the same setup. Multi-site restaurant
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Multi-Site Restaurant IT: One Brand, Many Locations

Thursday, 13 August 2026 by
multi site restaurant it challenges
When a card terminal stops responding at one site during a Saturday dinner service, the first question is rarely about the terminal itself. It’s whether the fault is local, some loose piece of hardware on site, or something shared across the network that’s about to surface at every other site running the same setup. Multi-site restaurant
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Budgeting for Hotel IT Support Costs in Your Feasibility Study

Thursday, 13 August 2026 by
hotel it support costs feasibility budgeting
A hotel feasibility model can balance perfectly on paper and still be wrong, because the ongoing IT support line rarely gets the scrutiny the rest of the budget receives. Every lender and investor in the room will stress-test room count, ADR projections, construction cost per key, and F&B revenue assumptions. They don’t generally pay the
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Break-fix is broken: why restaurant IT support must go proactive

Tuesday, 23 June 2026 by
break fix broken why restaurant it support must go proactive
For restaurants, break-fix IT support is a false economy because the unplanned downtime, lost covers, and reputational damage it creates almost always cost more than a fixed-fee, proactive managed IT service over the course of a year. Imagine an 11-site casual dining group where two venues lose their POS and network just after the first
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