When your hotel runs into IT issues, you want to ensure that your hotel’s IT Support partner will resolve the issues as quickly and efficiently as possible. One of the best indicators of a company’s reliability is how their service desk runs. In this article I will discuss the Key Performance Indicators (KPIs) and other
In this day and age, the importance of having high quality IT support for your hotel cannot be stressed enough. A hotel relies almost completely on technology, and in a business where the top priority is customer satisfaction, any glitch which could lead to unhappy customers and negative reviews is obviously something you want to
An experienced IT support company is a vital supplement to any hospitality business. Your reliance on technology means that even a small problem could become a costly, business-threatening situation. It is therefore crucial that the IT Services partner that you engage with is an expert in the hospitality field as you will rely on them
In a previous article about the importance of environmental monitoring in hospitality, I talked about the different elements that are monitored; temperature, humidity, water ingress and power. In this article I will delve further and highlight the six key reasons why environmental monitoring is so crucial to any business in the hospitality sector. 1. Disaster
Every business today, no matter the size, is almost totally reliant on computers and technology in order to function. This applies to the hospitality field in particular; from checking guests in and out to ensuring that each guest has access to decent WiFi, the entire operation depends on functioning technology. Without sufficient IT support, a
Cardonet are proud to have renewed our gold sponsorship of HOSPA for another year and look forward to working closely with Jane and her team as they continue to help Finance, Revenue Management and IT professionals in the hospitality industry develop their careers, network with colleagues and keep up-to-date with the latest hotel trends and developments.