Hotel IT Support: Pre-Opening Staff Training That Works

Thursday, 03 September 2026 by
training your hotel team pre opening
Training staff on systems they’ve never seen is an architecture problem. The layer most hotels get wrong sits beneath the software: the reporting structure that decides whether problems get surfaced or hidden. Every hotel opening runs the same countdown. Contractors finish late, brand inspectors need answers, and by the time property management, point-of-sale and communication
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Member Portal Retention for Membership Bodies

Thursday, 09 July 2026 by
member portal retention membership bodies
A large professional body and a volunteer-run club do not need the same member portal. They do, however, need to solve the same problem. Members must be able to join, renew, access what they are paying for and feel connected to the organization. The budget, tools and support model may be completely different, but the
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What passwordless really means for hotel IT

Thursday, 07 May 2026 by
what passwordless really means for hotel it
If you walk into modern hotels in major global cities you can already see where authentication is going. Staff move between shared workstations, tablets and back-office systems using physical tokens or their phones, not passwords, and the result is a faster, cleaner and more defensible operation. We recently worked with a newly-opened 216-room extended-stay property
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Design your hotel network at the blueprint stage

Thursday, 07 May 2026 by
hotel network infrastructure blueprint
When a new hotel is close to sign-off, most of the attention goes to what guests will see. The rooms, the public areas, the finishes and the brand standards get picked apart in detail, while the network that will carry your guest Wi‑Fi, payments, front desk systems, room tech and building controls is too often
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Designing your hotel IT support model before you lock in the technology stack

Monday, 27 April 2026 by
hotel development design it support model before deciding technology stack
You would never sign a long‑term management agreement or flag deal without understanding operational implications, yet many hotel groups still lock in multimillion‑pound technology stacks before deciding who will keep the PMS, POS, Wi‑Fi, building systems, and guest‑facing technology running.  The right mix of in‑house, managed IT services, and hybrid support has to be defined
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Hotel WiFi Problems Are Costing You Guests 

Friday, 10 April 2026 by
Hotel wifi problems are costing you guests
Your hotel is fully booked this weekend – and by Saturday morning, you could have three one-star reviews because your WiFi sucks.  Don’t blame your provider. Hotel WiFi failures are almost never caused by slow broadband. Rather, blame your design team – failures are usually the result of a network infrastructure that wasn’t designed to handle 150 simultaneous guests streaming, working, and video calling at the same
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