Managed IT Service Delivery Management from Cardonet IT Services

IT Service Delivery Management

Our IT Service Delivery Management Team are there to ensure that the technology services that we deliver align perfectly with your organisational needs and goals.

Working to a pre-defined and comprehensive IT service delivery plan, we will manage our technical resources and services in order to help you realise your stated business outcomes.

Get a Managed IT Service Delivery Management Quote

Working to an agreed and comprehensive service delivery plan, our managed IT service delivery team will ensure that we deliver value and demonstrate a positive return on your technology investment.

Our managed IT service delivery management service is ideal for:

  • Incident management, ensuring that the people with the correct skill sets are assigned to the right issues.
  • Escalation management, to ensure that issues are escalated through the levels as needed to ensure swift and effective issue resolution.
  • Service delivery planning, making sure that we have the right resources available at the right time to meet your specific needs.
  • Trend identification and analysis. We will take a step back, identify trends and then put plans in place to overcome common issues.
  • Financial management of your IT services, ensuring that you are getting a return on your investment.
  • Availability and continuity management, helping to ensure that you enjoy a highly available and highly secure technology platform that allows your people to perform and your business excel.
  • The creation of regular management reports, giving you the insight that you need with regards to the service you are receiving.
  • Managing both reactive IT Support and proactive IT support for more effective service delivery.

Managed IT Service Delivery Management Benefits

Improved accountability and stronger alignment between your business and IT

With managed IT service delivery management, you can ensure improved alignment between your core functions and IT as a critical support function. By being better aligned, there is more accountability, with actions measured against agreed targets.

A reduction in operational costs and improved efficiency, as well as more transparency around IT costs and processes.

Effective IT service delivery management ensures that you can more easily scale your operations without the need for excessive hiring, thanks to automation, better alignment and improved efficiency, allowing you to get the most out of your existing resources.

Improved service delivery and ultimately enhanced customer satisfaction.

By aligning IT service delivery with the needs of your organisation, you will be receiving technology services that you and your team want, leading to an improved customer experience. This is supported by improved incident and escalation management, which speeds up the process from issue reporting to issue resolution and that again leads to improved customer service.

Better planning, saving time, money and ensuring more effective change management.

By adopting a structured approach to your IT service management, you have a framework and the best practice processes needed to make the right strategic decisions, avoiding costly and time consuming errors. An example is through the introduction of effective knowledge management processes that support improved information sharing and that protect your business from the negative financial and legal consequences of a data breach.

Better management of risk, leading to a more stable and secure technology environment.

By following an accepted framework and defined processes, the risks associated with change are greatly reduced. By following accepted processes, planning and testing is improved, communications throughout your business is better and the chance for significant service interruption is reduced. With greater standardisation and with formalised roles, processes and policies in place, your technology platform will be much more robust, resilient and secure.

A higher return on your technology investments.

By adopting processes that reflect best practices for managing key IT services and functions and then creating policies and procedures to ensure that those processes are followed, you will enjoy a proven higher return on your technology investment, reducing unncecessary workload, improving access and communication and improving team productivity.

Improve the alignment of your IT with your business needs and goals.

Our team have the experience, framework and tools to ensure effective IT service delivery.

Managed IT Service Delivery Management Features

  • Streamlined processes that imcorporate best practise.
  • More IT self service for improved outcomes.
  • Integrated systems and data for improved visibility and transparency.
  • Workflow automation and a reduction in repetitive tasks.
  • Effective reporting and trend analysis.
  • The framework to allow you to scale your operations effectively.
  • Improved planning, testing and communications.

Managed IT Service Delivery Management Options

  • Workflow automation options.
  • Reporting options.

Allowing you to do more

  • Ensure better alignment between your business and technology.
  • Spend less time worrying about issue and escalation management.
  • Focus on your business knowing your team is being supported effectively.
  • Get the most out of your existing technology investment.
  • A scalable solution that can grow to meet your business needs.
  • Automate and reduce repetitive tasks, freeing time for other activities.
  • Remove the headache of hiring, managing and retaining internal people.

Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

  • Cyber Essentials Certified Cardonet IT Support
  • ISO 27001 Information Security Management Certified Cardonet IT Support
  • ISO 9001 Information Security Management Certified Cardonet IT Support
  • UK Government GCloud Certified Cardonet IT Support

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
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Hilton Doubletree Hotels IT Services Partner
Via Hostels IT Services Partner
Hong Kong Tourist Board IT Services Partner
L'oscar Hotels IT Services Partner
Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Adopt managed IT service delivery and improve the service your team receives

Call us on +44 203 034 2244 or +1 323 984 8908, email us at or fill out the following form to start the conversation.

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Our Technology Partners

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Cardonet
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