When your hotel runs into IT issues, you want to ensure that your hotel’s IT Support partner will resolve the issues as quickly and efficiently as possible. One of the best indicators of a company’s reliability is how their service desk runs. In this article I will discuss the Key Performance Indicators (KPIs) and other

In this day and age, the importance of having high quality IT support for your hotel cannot be stressed enough. A hotel relies almost completely on technology, and in a business where the top priority is customer satisfaction, any glitch which could lead to unhappy customers and negative reviews is obviously something you want to