IT Support Archives

Measuring AI ROI: Beyond the Hype Cycle

Monday, 14 September 2026 by Sagi

Most AI projects fail for one reason: nobody defined, before the money moved, what success was supposed to look like. I see this pattern constantly. Every wave of business technology I’ve worked through across a quarter-century of running IT projects has produced its share of confident spending and vague results. AI just raises the stakes.

Published in Managed IT, Uncategorised

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Multi-Site Restaurant IT: One Brand, Many Locations

Monday, 07 September 2026 by Pratik Patel

When a card terminal stops responding at one site during a Saturday dinner service, the first question is rarely about the terminal itself. It’s whether the fault is local, some loose piece of hardware on site, or something shared across the network that’s about to surface at every other site running the same setup. Multi-site restaurant

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Member Portal Retention for Membership Bodies

Thursday, 09 July 2026 by Viki Asimov

member portal retention membership bodies

A large professional body and a volunteer-run club do not need the same member portal. They do, however, need to solve the same problem. Members must be able to join, renew, access what they are paying for and feel connected to the organization. The budget, tools and support model may be completely different, but the

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Published in IT Consultancy, IT Support, Managed IT

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Turning MSP reporting into a resilience dashboard: What your board needs to see

Monday, 06 July 2026 by Sagi

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Boards are exposed to far more information technology data than they used to be. That has, however, not necessarily improved their ability to manage risk. A monthly support pack can be full of charts and service language yet leave the board with no real feel for how near the organization came to a crisis: a

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Published in IT Support, Managed IT

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Restaurant Franchising and Technology: How a Brand Standard IT Model Protects Your Brand Across Every Location

Monday, 27 April 2026 by Raphael Waller

hotel development design it support model before deciding technology stack

Restaurant franchises often grow on inconsistent technology: different POS platforms, mixed Wi‑Fi setups, and local IT providers at each site. That increases operational risk, making outages during peak service more likely, weakening PCI‑DSS and data protection controls, and complicating reporting across the franchised estate. A brand standard IT model changes this. By defining one architecture

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Published in IT Support, Managed IT

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Designing your hotel IT support model before you lock in the technology stack

Monday, 27 April 2026 by Pratik Patel

You would never sign a long‑term management agreement or flag deal without understanding operational implications, yet many hotel groups still lock in multimillion‑pound technology stacks before deciding who will keep the PMS, POS, Wi‑Fi, building systems, and guest‑facing technology running. The right mix of in‑house, managed IT services, and hybrid support has to be defined