Dedicated Service Desk from Cardonet IT Services

Dedicated Service Desk

A dedicated service desk will provide you with access to a group of engineers dedicated to supporting you and your business needs.

By being dedicated to your support needs alone, they will be able to develop a deep understanding of your IT infrastructure, will become familiar with your environment and business needs and will, in turn, be able to deliver on any particular support requirements that you may have as a business.

Get a Dedicated Service Desk Quote

You get all of the benefits of your own, in-house service desk, without the cost and hassle of finding, retaining and managing your own resources.

By adopting a dedicated service desk, you will be able to define your own service levels and workflows, or train the team how to support any bespoke applications or hardware.

Dedicated Service Desk Benefits

You enjoy a single point of contact for support that is completely dedicated to your needs.

That ensures that you get the response that you need, when you need it. It also ensures that you have a team of engineers who understand your business, as well as your industry, and who can adapt the levels and approach to your support as appropriate. Your dedicated team will develop a faster troubleshooting and resolution proficiency as they get to know your environment.

Enjoy high performing operational service, with increased user and business satisfaction from improved system performance and availability.

With dedicated resources focussed solely on providing you with a reliable and robust technology platform, you will enjoy improved system performance and availability, which will lead to increased user and business satisfaction. Quick, consistent resolutions to your IT problems will become the norm as the team begin to better understand both your issues, as well as the context in which they occur.

Enjoy the predictability of fixed fees, the reduction in management hassle, with the flexibility of having your own team.

Overcome the hassle and cost of finding and retaining suitable engineers, as well as finding cover for sickness and absenteeism, all for a known, fixed fee. All this, while also having the flexibility to adapt the service you receive in a bespoke way.

Unlock the benefits of a dedicated service desk for your business.

Our experienced and friendly team will make sure you get the best service, always.

Dedicated Service Desk Features

  • Flexible IT Support processes to meet your business needs.
  • Friendly, dedicated end-user IT Support.
  • 24x7 support from a named and trusted support team.
  • Guaranteed response times based on agreed SLA.
  • A single point of contact for all of your IT Support needs.

Dedicated Service Desk Options

  • A range of hours up to 24x7x365.
  • Options to adopt specific processes and SLA's.
  • Bespoke support options.

Allowing you to do more

  • Concentrate on other elements of your business.
  • Enjoy the best of both worlds: cost savings and service improvements.
  • Enjoy a stronger alignment between IT and your business.
  • Overcome all employment issues.
  • Enjoy a consistent service delivery.
  • Get in-depth reporting and management information.


Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support


ISO 27001 Information Security Management Certified Cardonet IT Support ISO 9001 Information Security Management Certified Cardonet IT Support

Trusted to deliver expert IT Services by

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Hong Kong Tourist Board IT Services Partner
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Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Enjoy a dedicated service without the added hassle

Call us on +44 203 034 2244 or +1 323 984 8908, email us at or fill out the following form to start the conversation.

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Cardonet Consultancy Limited 7 Stean Street London, Greater London E8 4ED
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Cardonet US Inc 925 N La Brea Ave Los Angeles, California 90038
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