Out of Hours IT Support Service from Cardonet IT Services

Out of Hours IT Support

You need access to your critical business applications and data 24/7/365, but employing a dedicated in-house team on a 24/7 basis can be incredibly complicated and expensive.

Another option is to engage with us to provide you with the out of hours (OOH) element of your IT Support. We have already invested in the team and resources needed to deliver on such a service. You get to take advantage of our economies of scale, while still ensuring that your users are always supported.

Get an Out of Hours IT Support Quote

Our out of hours IT Support service can be delivered on a shared or dedicated basis, covering nights, weekends, and holidays.

Additionally, you can use our service as an in-hours overflow facility in order to assist with a backlog, cover sickness and leave, or to help you optimize your team sizing on a temporary basis, such as during busy periods.

Out of Hours IT Support Benefits

Your team is fully supported and can be productive 24/7, without the huge expense.

Make sure that you never miss an issue, and give yourself more time to respond to issues before they become business affecting. This keeps your team happy and productive, giving you a competitive advantage, while also allowing you to avoid the huge costs of providing out of hours support yourself.

Expand your business to any time zone and know that you are covered.

Businesses can be held back from expanding if they feel that their users will not be able to be supported when they need to be. By adopting out of hours IT Support, your geographically distant users will experience a high-level of support around the clock.

Guaranteed response times from qualified engineers.

You will be able to enjoy guaranteed response times from a large team of qualified and experienced IT professionals. Should you experience a major incident, your issues will be escalated to our higher-level teams for response and resolution.

Discover the cost savings of out of hours IT Support for your business.

Our experienced team will provide you with reliable, seamless out of hours support.

Out of Hours IT Support Features

  • Full flexibility. We can answer as you and use your service desk.
  • A multitude of supported technologies and platforms.
  • Service level agreements (SLA), backed by guarantee.
  • Service desk best practice alignment.
  • Proven IT Support service.
  • Directly employed, knowledgeable support team.
  • Transparent and comprehensive service report.

Out of Hours IT Support Options

  • Dedicated IT Support.
  • Shared IT Support.
  • Incident logging only, or complete incident lifecycle support.
  • Core infrastructure support or complete IT support.

Allowing you to do more

  • No further early morning IT surprises.
  • Focus on other elements of your business.
  • Confidently expand your business opening hours.
  • Improve your team satisfaction and service delivery.
  • Save on the huge costs of providing your own out of hours support.


"I’m busy, I don’t have time to focus on IT problems for hours and hours but I know I can rely on Cardonet to sort it out. I’m happy."

Investment Association


Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support


  • ISO 27001 Information Security Management Certified Cardonet IT Support
  • ISO 9001 Information Security Management Certified Cardonet IT Support
  • Cyber Essentials Certified Cardonet IT Support
  • CiSP Accredited Members Cardonet IT Support
  • UK Government GCloud Certified Cardonet IT Support

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customized to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
Holiday Inn Hotels IT Services Partner
Hilton Doubletree Hotels IT Services Partner
Via Hostels IT Services Partner
Hong Kong Tourist Board IT Services Partner
L'oscar Hotels IT Services Partner
Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

  • IT Department Headcount
  • Outsourced IT Support Provision
  • Infrastructure and Hosting
  • Vendor Relationships and Licensing
  • Communications
  • Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download
Download your comprehensive IT Outsourcing Due Diligence Checklist

This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organization.

Download your checklist now

Transform your business with out of hours IT Support

Call us on +1 323 984 8908, email us at or fill out the following form to start the conversation.

For further information on how we process your data, please refer to our Privacy Policy.

Our Technology Partners

Accredited Microsoft Partner IT Services
Accredited Cisco Partner IT and Networking Services
Accredited Sonicwall Gold Partner Security IT Services
Accredited VMware Partner IT Virtualization Services
Accredited HP Enterprise Partner IT Infrastructure Services
Accredited Veeam Partner IT Backup and Replication Services
Accredited Ruckus Partner IT Services
Accredited HP Partner IT Hardware Services
Accredited Mimecast Partner IT Security Services
Accredited Apple Mac Partner IT Services
Accredited Ubiquiti Networks Partner IT Services
Accredited ESET Partner IT Antivirus Services
Contact TOP
Cardonet Consultancy Limited 7 Stean Street London, Greater London E8 4ED
London Map +442030342244
Cardonet US Inc 750 N. San Vicente Blvd, West Hollywood Los Angeles, California 90069
Los Angeles Map +13239848908
Cardonet IT Support Logo