Out of Hours IT Support Service from Cardonet IT Services

Out of Hours IT Support

You need access to your critical business applications and data 24x7x365, but employing a dedicated in-house team on a 24x7 basis can be incredibly complicated and expensive.

Another option is to engage with us to provide you with the out of hours (OOH) element of your IT Support. We have already invested in the team and the resources needed to deliver on such a service, so you get to take advantage of our economies of scale, while still ensuring that your users are always supported.

Get an Out of Hours IT Support Quote

Our out of hours IT Support service can be delivered on a shared or dedicated basis, covering nights, weekends and holidays.

Additionally, you can use our service as an in-hours overflow facility in order to assist with a backlog, cover sickness and leave, or to help you optimise your team sizing on a temporary basis, such as during busy periods.

Out of Hours IT Support Benefits

Your team is fully supported and can be productive 24x7, without the huge expense.

Make sure that you never miss an issue, and give yourself more time to repsond to issues before they become business affecting. This keeps your team happy and productive, giving you a competitive advantage, while also allowing you to avoid the huge costs of providing out of hours support yourself.

Expand your business to any time zone and know that you are covered.

Businesses can be held back from expanding if they feel that their users will not be able to be supported when they need to be. By adopting out of hours IT Support, your geographically distant users will experience a high-level of support around the clock.

Guaranteed response times from qualified engineers.

You will be able to enjoy guaranteed response times from a large team of qualified and experienced IT professionals. Should you experience a major incident, your issues will be escalated to our higher level teams for response and resolution.

Discover the cost savings of out of hours IT Support for your business.

Our experienced team will provide you with reliable, seamless out of hours support.

Out of Hours IT Support Features

  • Full flexibility. We can answer as you and use your service desk.
  • A multitude of supported technologies and platforms.
  • Service level agreements (SLA), backed by guarantee.
  • Service desk best practice alignment.
  • Proven IT Support service.
  • Directly employed, knowledgeable support team.
  • Transparent and comprehensive service report.

Out of Hours IT Support Options

  • Dedicated IT Support.
  • Shared IT Support.
  • Incident logging only, or complete incident lifecycle support.
  • Core infrastructure support or complete IT support.

Allowing you to do more

  • No further early morning IT surprises.
  • Focus on other elements of your business.
  • Confidently expand your business opening hours.
  • Improve your team satisfaction and service delivery.
  • Save on the huge costs of providing your own out of hours support.


Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support


ISO 27001 Information Security Management Certified Cardonet IT Support ISO 9001 Information Security Management Certified Cardonet IT Support

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
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Hilton Doubletree Hotels IT Services Partner
Via Hostels IT Services Partner
Hong Kong Tourist Board IT Services Partner
L'oscar Hotels IT Services Partner
Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Transform your business with out of hours IT Support

Call us on +44 203 034 2244 or +1 323 984 8908, email us at or fill out the following form to start the conversation.

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Cardonet Consultancy Limited 7 Stean Street London, Greater London E8 4ED
London Map +442030342244
Cardonet US Inc 925 N La Brea Ave Los Angeles, California 90038
Los Angeles Map +13239848908
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