Out of Hours IT Support Service from Cardonet IT Services

Out of Hours IT Support

You need access to your critical business applications and data 24x7x365, but employing a dedicated in-house team on a 24x7 basis can be incredibly complicated and expensive.

Another option is to engage with us to provide you with the out of hours (OOH) element of your IT Support. We have already invested in the team and the resources needed to deliver on such a service, so you get to take advantage of our economies of scale, while still ensuring that your users are always supported.

Get an Out of Hours IT Support Quote

Out of Hours IT Support Service for Business

Our out of hours IT Support service can be delivered on a shared or dedicated basis, covering nights, weekends and holidays.

Additionally, you can use our service as an in-hours overflow facility in order to assist with a backlog, cover sickness and leave, or to help you optimise your team sizing on a temporary basis, such as during busy periods.

Out of Hours IT Support Benefits

Your team is fully supported and can be productive 24x7, without the huge expense.

Make sure that you never miss an issue, and give yourself more time to respond to issues before they become business affecting. This keeps your team happy and productive, giving you a competitive advantage, while also allowing you to avoid the huge costs of providing out of hours support yourself.

Expand your business to any time zone and know that you are covered.

Businesses can be held back from expanding if they feel that their users will not be able to be supported when they need to be. By adopting out of hours IT Support, your geographically distant users will experience a high-level of support around the clock.

Guaranteed response times from qualified engineers.

You will be able to enjoy guaranteed response times from a large team of qualified and experienced IT professionals. Should you experience a major incident, your issues will be escalated to our higher level teams for response and resolution.

Discover the cost savings of out of hours IT Support for your business.

Our experienced team will provide you with reliable, seamless out of hours support.

Talk to an Expert Get a Quote

Out of Hours IT Support Features

Full flexibility. We can answer as you and use your service desk.
A multitude of supported technologies and platforms.
Service level agreements (SLA), backed by guarantee.
Service desk best practice alignment.
Proven IT Support service.
Directly employed, knowledgeable support team.
Transparent and comprehensive service report.

Out of Hours IT Support Options

Dedicated IT Support.
Shared IT Support.
Incident logging only, or complete incident lifecycle support.
Core infrastructure support or complete IT support.

Allowing you to do more

No further early morning IT surprises.
Focus on other elements of your business.
Confidently expand your business opening hours.

Improve your team satisfaction and service delivery.
Save on the huge costs of providing your own out of hours support.

Resources

Download our Out of Hours IT Support Brochure

Testimonial

"The Cardonet team are a pleasure to work with. They understand our technology and know what good customer service looks like."

University Arms Hotel

Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customised to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Hilton Doubletree Hotels IT Services Partner

Hong Kong Tourist Board IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

IT Department Headcount
Outsourced IT Support Provision
Infrastructure and Hosting
Vendor Relationships and Licensing
Communications
Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download

Download your comprehensive IT Outsourcing Due Diligence Checklist

This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organisation.

Download your checklist now