Hotel IT Support: Pre-Opening Staff Training That Works

Thursday, 03 September 2026 by
training your hotel team pre opening
Training staff on systems they’ve never seen is an architecture problem. The layer most hotels get wrong sits beneath the software: the reporting structure that decides whether problems get surfaced or hidden. Every hotel opening runs the same countdown. Contractors finish late, brand inspectors need answers, and by the time property management, point-of-sale and communication
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Hotel Team Technology: Tools That Shape Guest Experience

Wednesday, 24 June 2026 by
hotel-team-facing-technology shape guest experience
Hotel team-facing technology – housekeeping management, maintenance ticketing, and staff communication platforms – directly determines whether your guest experience delivers on the promise of your brand, from day one of trading. Your hotel can have a flawless PMS and a spotless lobby – but if the housekeeper doesn’t know the room is ready to turn
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Hotel Brand Technology Mandates vs Owner Preferences: The Security Decisions You Make Before Opening Day

Thursday, 28 May 2026 by
hotel brand technology mandates vs owner preferences cyber security
When you secure a franchise with a major hotel brand, you sign up to an enormous number of operational and technology requirements. That’s a given. These shape integration complexity and support costs, but their impact on security and other IT architecture is often overlooked. If you focus only on brand compliance, PMS choice and WiFi performance, you
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What passwordless really means for hotel IT

Thursday, 07 May 2026 by
what passwordless really means for hotel it
If you walk into modern hotels in major global cities you can already see where authentication is going. Staff move between shared workstations, tablets and back-office systems using physical tokens or their phones, not passwords, and the result is a faster, cleaner and more defensible operation. We recently worked with a newly-opened 216-room extended-stay property
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Design your hotel network at the blueprint stage

Thursday, 07 May 2026 by
hotel network infrastructure blueprint
When a new hotel is close to sign-off, most of the attention goes to what guests will see. The rooms, the public areas, the finishes and the brand standards get picked apart in detail, while the network that will carry your guest Wi‑Fi, payments, front desk systems, room tech and building controls is too often
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Designing your hotel IT support model before you lock in the technology stack

Monday, 27 April 2026 by
hotel development design it support model before deciding technology stack
You would never sign a long‑term management agreement or flag deal without understanding operational implications, yet many hotel groups still lock in multimillion‑pound technology stacks before deciding who will keep the PMS, POS, Wi‑Fi, building systems, and guest‑facing technology running.  The right mix of in‑house, managed IT services, and hybrid support has to be defined
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