Call Contact Centre Telephone System Solutions from Cardonet IT Services

Contact Centre Telephone System

Your customers want to communicate with your over multiple systems and your challenge is to provide remarkable customer service irrespective of the medium.

Our call and content centre telephone system solutions bring together web, online chat, SMS, social media and voice channels on to one central platform. A business contact centre platform that gives your team the tools to meet the needs of your customers quickly and seamlessly.

Get a Contact Centre Telephone System Quote

By adopting the right business call and contact centre solution, you can improve your first contact resolution times, improve engagement and manage every customer interaction quickly, cost effectively and optimally.

Areas to think about and take into account include:

  • Skilled Based Routing
  • Interactive Voice Response
  • Integrated Chat, Email and Social Tools
  • Queued Call-back
  • Integrated Knowledgebases
  • Robust Management Tools
  • System Integrations
  • Robust Analytics and Reporting

Our team will ensure that you get the right call and contact centre solution for your needs, both now and in the future.

Call and Contact Centre Telephone System Benefits

You are able to use multiple contact channels using a single, integrated system

Your customers expect to be able to interact with you in a meaningful way using multiple methods, including voice, online chat, social etc. Your challenge is to provide those channels in an effective way and ensure that your messaging is consistent over each channel. By investing in the right call and contact centre solution, with omnichannel routing, you will be well placed to meet the needs of your customers is an efficient, consistent and effective way.

Enjoy all of the features and functionality that you need to deliver excellent customer service

Managing a complex call and contact centre solution can be challenging. The key is to adopt a system that provides all the key features like real-time monitoring, on-screen call handling, CRM integrations etc in an elegant and easy-to-use system with a simple interface. With the basics in place, you can then roll out CTI screen pop-ups, skills-based routing, self-service and guided interactive voice response, proactive chat, co-browsing and additional workforce management tools to further improve your customer's experience and allow you to handle the volumes of enquiries that you expect.

Reduce your headcount through solutions efficiencies

Instead of having operators trained in a single channel, your team can effortlessly engage over multiple channels. That means that if there is a lull in voice calls that your operators can help with web chats, for example. That increases their productivity, helps ensure a consistent service over multiple channels and ultimately allows you to enjoy savings as you use system efficiencies to reduce the need to employ as many people. It also allows you to easily flex your operations to meet peaks or troughs in demand.

Impress your customers with your omnichannel contact centre flexibility.

Our experienced team will worth closely with you to help you transform your customer service.

Call and Contact Centre Telephone System Features

  • Skill-based and value-based routing.
  • Built-in after-call surveys.
  • Built in recording.
  • Robust analytics and reporting.
  • Range of channels: Voice, Email, Online Chat, Social, SMS etc.
  • System integrations, such as with your CRM.
  • Call queue options and automatic call back.
  • Interactive voice response.
  • Clear and simple administration features.
  • A leading service level agreement, backed by guarantee.
  • Local 24x7x365 monitoring and support.

Call and Contact Centre Telephone System Options

  • Communication channel options.
  • Interactive voice response options.
  • Recording options.
  • Reporting options.

Allowing you to do more

  • Boost the productivity of your team.
  • Unlock the information held within your CRM.
  • Vastly improve customer service, helping attain and retain customers.
  • Improve your team's job satisfaction.
  • Make each customer contact more efficient and effective.
  • Improve the resilience of your systems.
  • Seamlessly integrate your systems for a better experience.
  • Enjoy improved management tools and reports.
  • Focus on innovating and further transforming your business operations.

Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

  • Cyber Essentials Certified Cardonet IT Support
  • ISO 27001 Information Security Management Certified Cardonet IT Support
  • ISO 9001 Information Security Management Certified Cardonet IT Support
  • UK Government GCloud Certified Cardonet IT Support

Trusted to deliver expert IT Services by

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Free2Learn IT Services Partner
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Crowne Plaza Hotels IT Services Partner

Leverage our Call and Contact Centre Expertise for your business communications

Call us on +44 203 034 2244 or +1 323 984 8908, email us at or fill out the following form to start the conversation.

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