What is Shadow IT and what threats does it pose to your business?
Monday, 21 September 2020
Shadow IT is the use of IT software and hardware that is managed outside of, and without the knowledge of, your IT Support team. The risks associated with Shadow IT include: Not knowing where business data is being stored. Cloud apps being used without appropriate security. Not being able to back up or protect what
- Published in Cyber Security, Guidance, IT Support
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6 Benefits of IT Knowledge Base Documentation
Wednesday, 16 September 2020
IT knowledge bases are flexible tools which provide your IT support partner with an overview of your IT infrastructure. They help your IT partner provide you with a seamless service, they help ensure business continuity and minimise downtime. IT knowledge base documentation provides up to date information about your business and allows your IT support
- Published in Managed IT
Secure Remote Access and Remote Working in a Post- Covid-19 World
Tuesday, 08 September 2020
Remote working has become increasingly popular over the years as technology has allowed people to work efficiently away from the office. This year, the number of workers using remote access has inflated exponentially, necessitated by social distancing measures due to the pandemic. One thing has become very clear out of all this: remote working is
- Published in IT Support
The Importance of IT Documentation
Tuesday, 08 September 2020
IT documentation is important because it provides your IT Support Partner or IT Support Team with the right information to be able to operate, maintain, support, deliver and protect your IT infrastructure and IT investment. IT documentation is an incredibly valued resource and we have discovered that in most organisations it is poorly managed, difficult
- Published in Guidance, IT Support, Managed IT
Helping our hotel and hospitality customers overcome their NHS Track and Trace challenge
Friday, 21 August 2020
The easing of lockdown restrictions for hospitality came with the government asking hotels, restaurants and pubs to keep temporary records of their customers. That way if it is ever discovered that one of your patrons is unwell, it will be possible to isolate the members of your team who served those guests, as well as
- Published in Customers, IT Support
Password Management Tools
Thursday, 20 August 2020
As a business owner, you must ensure that your team are using password management tools. More than 60% of data breaches are as a result of weak or stolen passwords, and around 30% of people remember their passwords by writing them on post-its. With your business relying almost completely on virtual operations, defending your business
- Published in Cyber Security