Cardonet remains fully operational and we continue to support our clients 24×7 during the current uncertainty. In these unprecedented times, we must accept the new normal, a large part of which is remote working. Cardonet’s number one priority is the health and safety of our employees, our customers, our suppliers and our wider community. The work we do is vital for our customers’ businesses and we are committed to being there to ensure that they can deliver on their promises.
As a technology business, and given the critical nature of many of our services, we have extensive business continuity plans in place for such eventualities.
As part of that, we are fully prepared for remote working. Our systems are all cloud based, allowing us to access them from virtually anywhere where we can find an Internet connection. This includes our communication, i.e. phones and messaging, our Helpdesk, our finance applications and other business critical systems and information. These systems are setup for remote working by default, so our employees are well prepared and more than capable of working from home.
Our entire team are now working remotely but are well connected to the each other. Cardonet have been working with businesses for the past twenty years to help them overcome their technological challenges and part of that is to ensure that both we are ready and capable of acting quickly and effectively when needed. We are helped by having engineering bases in the United Kingdom, Europe and Southern California and a group of incredibly experienced engineers who are available 24/7 to assist and ensure that our customers IT infrastructure is highly secure and highly available.
Cardonet have taken the appropriate steps in response to this pandemic, often ahead of the official guidance, having enacted our business continuity response plan in stages as more and more information has emerged. So far, we have taken the following steps:
- On the 9th March, all marketing and administration staff were asked to work remotely in order to reduce their risk of exposure and the risk of cross contamination at the office.
- On the 16th March, our technical teams were also asked to work from home, reducing their need to expose themselves to risk. We now have our team of over 70 employees working remotely and providing a seamless technical support service.
- All face-to-face meetings from the 9th of March have been moved to a video call.
Cardonet are actively monitoring developing official guidelines to keep aligned with current advice and we are ready to take further action as needed.
We recognise that our customers rely on us to deliver effective, 24/7 technology services. We are always there to help them protect their revenue and the reputations. As such, we are carrying on in a ‘business as normal’ state and pulling together to deliver. Of course, we are conscious that many of our customers are being affected in adverse ways by Covid-19 and we are doing what we can to work with them as trusted partners during what is an incredibly challenging time.
Part of that is working hard to enable remote working to our customers who need and can benefit from it, ensuring that their connections, VPNs, infrastructure and systems are all stable and secure.
Given the unpredictable and evolving nature of the Covid-19 outbreak, Cardonet will continue to assess the situation and will make decisions that are in the best interests of our team, our customer and our other stakeholders.
We will make further updates as and when necessary.