You might not know it yet, but your hotel needs 24/7 IT support. It will make your guests’ stay better, your staff’s work more fulfilling, and your hotel function even better than it already does.
What 24/7 hotel IT support can do for your guests
A stress-free stay is secured with 24/7 IT support
Today’s travellers have lofty expectations. They want their entire stay to run smoothly – from booking their room to checking out, and everything in between.
When it comes to IT, however, sometimes things just go wrong. You can train your staff extensively, but it’s unrealistic to rely on one of your bartenders to fix the Point-Of-Sale system, or to ask your Finance Director to debug your accounting software when it goes haywire.
What you can do, though, is make sure that your guests’ stay is never compromised. With 24/7 IT support, that is possible – you’ll have a team of dedicated techies ready to solve your IT issues as they arise.
This means that these issues don’t snowball, so your guests never have to know anything has gone wrong. Your guests get their stress-free stay, and your hotel gets happy, returning customers.
Customer satisfaction is guaranteed with 24/7 IT support
Customer satisfaction is king.
In the age of social media, people don’t read newspaper reviews and brochures to decide where they are going to stay. They read the reviews on TripAdvisor and their family and friend’s social media posts.
Customer satisfaction suffers when your guests face the brunt of your IT issues. They are less likely to give positive reviews when their stay has been punctuated by distracted staff and technical difficulties
Everything is more reliable with 24/7 IT support
A reliable IT system allows hotel staff to focus on their guests instead of being distracted by technical problems. They provide a better service, which improves customer satisfaction. That reliability can only come from having on-demand support to fix any issue as it arises.
You don’t want to suddenly find out that your IT support coverage does not include bank holidays, or weekends, or evenings, at your moment of need.
IT catastrophes don’t follow set hours, and nor should your IT support.
What 24/7 hotel IT support can do for your employees
24/7 IT support allows them to focus on the fulfilling parts of their jobs
No one arrives at work itching to figure out why the business-critical check-in software is glitching out. No one, that is, aside from your dedicated IT support team.
People want to do the jobs their hired for – your waiters, bartenders, and concierges want to provide an exceptional service to your guests, your accountants want to ensure that the business is in a state of financial health, and your managers want to make sure everyone is working to the best of their abilities.
None of these people want to jump over the hurdles of a crashed system to do their jobs.
For a dedicated 24/7 IT support team, however, this is their bread and butter. Whenever these sticky situations arise, they will just be a call away. They can handle the IT mishaps while your employees focus on creating a memorable stay for your guests.
Work-from-home is possible with 24/7 IT support
Employees today want their workplace to be flexible to their needs. That means that where possible, hoteliers need to give their staff the option to work from home.
Not every job in hospitality can be done remotely, of course, but the employees who can do their job from home should be able to.
With the right systems in place, employees can easily access data and stay in contact with their colleagues.
This is only possible with 24/7 hotel IT support. You need to be able to know that if these systems crash – or if your employees are simply having trouble using the software – you have experts on call.
Without 24/7 support, your workplace will stay in the 20th century.
What your hotel will look like with 24/7 IT support
Anything that benefits either your employees or guests is a boon to your business. Your hotel needs guests, and your guests need your staff.
But there are some bigger picture wins too broad to fit neatly into either category. Here’s five ways your hotel could look different with 24/7 IT support:
1. A more productive workforce.
24/7 IT support will make your staff more productive.
When your employees don’t have to worry about niggling tech issues – or system failure, for that matter – they are able to give their 100% to do what you employed them to do.
That means they can get the important stuff done, rather than waiting around for issues to be solved.
2. Emergencies are handled quicker.
What happens if your Wi-Fi suddenly stops working at midnight? Or your booking software crashes on New Year’s Eve? With 24/7 IT support, you won’t be left in the lurch.
Emergencies don’t wait for working hours. When something needs to be fixed urgently, you need to know that you have a dedicated team who can act effectively and immediately.
3. A stronger grasp on safety, security, and compliance.
Hotels are bound by various laws and regulations when it comes to storing and sharing confidential data, such as customer details and credit card information.
You can’t afford to get this wrong. With 24/7 IT support, you can rest easy knowing that any breach will be dealt with as it happens.
It helps you minimise the risk of security breaches by ensuring that systems are updated regularly and that potential threats are identified and dealt with immediately.
4. You can go further on a shorter budget.
When you have 24/7 IT support, you know exactly how much it costs each month for the services you are getting.
Some months you’ll need more support than others – when you have 24/7 IT support you won’t have to worry that those months will break the bank, as you’ll have the same support regardless.
5. Precious time is never wasted.
When servers go down, operations stop. It’s that simple. The time it takes to diagnose the problem, to identify a solution and implement it is costly and time-consuming. With 24/7 IT support, problems can be diagnosed and fixed in minutes rather than hours or days – meaning your revenue losses will be kept to a minimum.
Similarly, when your systems and equipment are properly maintained and up to date, employees don’t have to waste time troubleshooting issues or downloading updates and patches whenever they come up.
We at Cardonet provide expert IT support to hospitality businesses and have two decades’ experience doing so.
24/7 hotel IT support will benefit your staff, your guests, and your hotel – if you’d like to hear how we can help you, please don’t hesitate to request a quote. Otherwise, you can reach out to us today on +44 203 034 2244 or +1 323 984 8908.
We provide 24/7 coverage throughout the United States, United Kingdom, and Europe.