We are excited to announce that Cardonet has been awarded our ISO 9001 certification for Quality Management under certificate number 287082018.
The ISO 9001:2015 sets out the criteria for a quality management system and is based on a number of quality management principles, including activities such as proving that we have a strong customer focus and demonstrating that our senior team have have bought into a process of continual improvement.
Our ISO 9001 accreditation is an internationally recognised standard that ensures that our IT services meet the needs of our customers and that they are delivered through an effective quality management system.
To become ISO 9001:2015 certified, Cardonet underwent an independent evaluation process carried out by QMS International. That process included:
- The development of a quality management system
- A review of our management system documentation
- A pre-audit and initial assessment
- Clearance of any non-conformances, identifying steps needed to correct those
Having had our ISO 9001 accreditation in the past and having continued to develop our systems and processes over time to follow best practise, we were well placed to sail through all the steps outlined above.
We re-registered as we have a strong desire to demonstrate through an independent audit that we are focussed on providing a consistent, quality service, while also ensuring that we are continually doing as much as we can to improve our performance and provide exceptional services to our growing customer base.
Sagi Saltoun, Managing Director at Cardonet, mentioned:
“We have had a quality management system for quite a while, but decided that the time was right to enhance it and make sure that it is properly structured to meet the requirements of the ISO 9001:2015 standard. This demonstrates our commitment to quality service delivery, as well as our desire to continually improve.”
Cardonet is a privately owned IT Support and IT Services business formed in 1999. We have the expertise and resources required to design, develop and manage the highly available and highly secure technology platform that leading businesses need in order to protect their revenue and meet their business goals.