Hotel Property Management System PMS Support from Cardonet IT Services

Hotel PMS Support

We have worked with most of the leading Property Management Systems, understand their quirks and generally have existing relationships with most PMS vendors. We understand the importance of a highly available PMS to your hotel and know how it interfaces with all other systems.

We are able to resolve most of your hotel PMS issues without involving the vendor, but should something be out of our control we can take ownership of the issue and drive it through to completion on your behalf, freeing your team's time to focus on your guests.

Get a Hotel PMS Support Quote
Cardonet IT Services and IT Support London Proud to Support HOSPA

Your hotel's property management system (PMS) is the control centre for your hotel. Reduce the risk to your hotel by ensuring that you have 24/7 PMS support for your team should an issue occur.

When something goes wrong with your PMS then reserving rooms, checking guests in and out, managing revenue and managing events are just some of the things that become incredibly difficult for your team.

On the other hand, with a robust and reliable PMS, supported by experienced engineers, your team will be able to provide your guests with the first-class experience that will help set you apart.

You will also be able to maximize your revenues by maximising your occupancy at your most profitable rates.

Hotel PMS Support Benefits

You can ensure that your guest experience is positive.

You and your team reply on your hotel PMS for most tasks. It interfaces with all of your other systems and provides you with the tools and insight you need to serve your guests and set yourselves apart. You therefore need to ensure that your PMS is fully supported so that it is available when you need it.

When issues do arise with your hotel PMS, we can help you resolve them quickly to ensure a minimal impact to your operations and reputation.

When a core system like your PMS stops working, your hotel stops working. By engaging with a partner with such a deep understanding of the importance of your PMS to your hotel, you can be assured that our team will mobilise to identify the issue and will do all it takes to resolve it so that you and your team can return to normal operations again.

Give your team the confidence they need, knowing that they are fully supported when things go wrong.

Technology goes wrong from time to time. Having a single point of contact to call when your PMS goes down gives your hotel team a lot of confidence. They will know that technology experts are on the case, that action is being taken and that they will be kept in the loop with regards to developments. They can then focus on managing your guests' expectations and ensuring that your hotel is seen in a positive light despite any inconvenience.

Identify issue trends and overcome the root causes to common hotel PMS issues quickly.

By logging all issues with our service desk, we are able to track those and identify trends. We can then search out the root causes, potentially working with your PMS vendor, in order to prevent further similar issues in the future. The more we work together, the more reliable your hotel's PMS will become and that will reflect positively on your bottom line.

Best Western Hotels IT Services Partner
Holiday Inn Hotels IT Services Partner
Hilton Doubletree Hotels IT Services Partner
L'oscar IT Services Partner
Via Hostels IT Services Partner
Harbour Hotels IT Services Partner
AB Hotels IT Services Partner
Crowne Plaza Hotels IT Services Partner

Discover how we can support your hotel's property management system.

Our friendly IT team has a lot of experience working with multiple hotel PMS vendors.

Hotel PMS Support Features

  • PMS selection help.
  • 24/7 Hotel PMS Support.
  • Interface support.
  • Hardware and software support.

Hotel PMS Support Options

  • PMS selection support.
  • Support hours to suit your hotel.

Allowing you to do more

  • Reduce the risk associated with your hotel's PMS.
  • Keep your guests happy and ensure they return time and time again.
  • Streamline your operations and maximize your revenue potential.
  • Give your hotel team the tools they need to meet your guest demands.
  • Provide your team with the support they need when things go wrong.
Oracle Hospitality Opera PMS Hotel IT Services Partner
Guestline PMS Hotel IT Services Partner
Brilliant Hospitality PMS Hotel IT Services Partner
Protel PMS Hotel IT Services Partner
Hilton OnQ PMS Hotel IT Services Partner
Oracle Micros POS IT Services Partner
Lightspeed POS Hotel IT Services Partner
Zonal POS Hotel IT Services Partner
Opentable Reservations Hotel IT Services Partner
Fourth Hospitality Hotel IT Services Partner
Core Spa Premier Software Hotel IT Services Partner
Onity Access Control Hotel IT Services Partner


"The Cardonet team are a pleasure to work with. They understand our technology and know what good customer service looks like."

University Arms Hotel


Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support


  • ISO 27001 Information Security Management Certified Cardonet IT Support
  • ISO 9001 Information Security Management Certified Cardonet IT Support
  • Cyber Essentials Certified Cardonet IT Support
  • CiSP Accredited Members Cardonet IT Support
  • UK Government GCloud Certified Cardonet IT Support

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customized to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
Holiday Inn Hotels IT Services Partner
Hilton Doubletree Hotels IT Services Partner
Via Hostels IT Services Partner
Hong Kong Tourist Board IT Services Partner
L'oscar Hotels IT Services Partner
Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

  • IT Department Headcount
  • Outsourced IT Support Provision
  • Infrastructure and Hosting
  • Vendor Relationships and Licensing
  • Communications
  • Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download
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Cardonet will provide you with the PMS support your hotel needs to excel

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Contact TOP
Cardonet Consultancy Limited 7 Stean Street London, Greater London E8 4ED
London Map +442030342244
Cardonet US Inc 750 N. San Vicente Blvd, West Hollywood Los Angeles, California 90069
Los Angeles Map +13239848908
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