Design Agency 24/7 Global Service Desk from Cardonet IT Services

Design Agency 24/7 Global Service Desk

We have a deep understanding of the technology and user support needs specific to design agencies. Our experienced IT support team is at your service 24/7/365, dedicated to keeping you operational and safeguarding your revenue and reputation through exceptional, prompt, and dependable support.

Recognising the diverse geographical locations of your workforce, including those in office and remote settings, we have the expertise to keep them productive and happy. We understand your priorities and offer a comprehensive, fully managed global service desk that operates around the clock, eliminating any technology-related distractions so that you can stay focused on your core work.

Get a Design Agency 24/7 Global Service Desk Quote

24/7 Global Service Desk for Marketing Agencies from Cardonet IT Services and IT Support

Harness the power of our global service desk for all your IT support needs and place your trust in an experienced partner dedicated to providing consistently exceptional service, available whenever and wherever your team requires technology assistance.

Our mission is to support you and your team, allowing you to focus on your core strengths: delivering client satisfaction. We offer a comprehensive suite of services, including:

User and Desktop Support - Rapidly address your team's technology challenges, ensuring they can work efficiently.
Network Support - We maintain round-the-clock vigilance over your network to ensure top-tier security and availability.
Server Support and Administration - Whether onsite or in the cloud, we manage your core technology infrastructure, guaranteeing it is always updated and accessible.
Application Support - We act as your primary contact for all application-related issues and escalate matters to the appropriate vendors when necessary.
Network Security - Safeguarding your network is paramount, and we ensure that all infrastructure remains up-to-date and secure.

We will take responsibility for:

Incident Management - We assume ownership of the entire issue lifecycle, delivering regular updates, timely resolutions, and taking proactive measures to prevent future incidents.
Change Management - We oversee the planning, approval, and execution of technology environment changes.
Asset Management - We help optimize resource usage and ensure license compliance by tracking and managing your software and hardware assets.
Problem Management - Our team identifies the root causes of recurring IT issues, implementing strategies to mitigate risks and minimize their recurrence.
Reporting - We provide you with a range of performance reports, offering insights into your technology operations and enabling data-driven decision-making.

With our comprehensive IT support services, you can confidently delegate your technology management to our 24/7 global service desk team while focusing on exceeding your client expectations.

Design Agency 24/7 Global Service Desk Benefits

Affordable and flexible IT Support customized to meet your design aency's goals.

Unlock cost savings and flexibility for your advertising agency's IT requirements by optimising resource utilization and reducing IT staffing costs. By entrusting your service desk to us, you gain access to essential support precisely when you need it. Additionally, we are dedicated to streamlining manual processes, freeing up your team's time, enhancing their satisfaction, and minimizing risks.

Benefit from transparent IT Support communication and data-driven reporting.

Our dedication to customer service sets us apart. We are not just a distant voice on the other end of the line. Whenever you encounter an issue, our team is there to provide friendly and effective assistance, promptly resolving IT issues. We take pride in transparently reporting on all interactions, providing insights into your IT expenses and assets, fostering greater accountability, and aligning IT with your design agency's success.

Enhanced time flexibility, communication, and emergency response.

Your team can engage with us at their convenience—during or after regular hours—via their preferred communication channel, whether it's phone, email, portal, or live chat. We are there to promptly respond to and address issues, and in emergencies, we are just a call away, helping mitigate disruptions to your operations.

Comprehensive monitoring and proactive support 24/7/365.

Our suite of industry-leading tools ensures continuous monitoring of your IT infrastructure. Swift issue detection and resolution will help prevent disruptions, and this proactive approach, combined with trend analysis, stabilizes your design agency's operations.

Access a dedicated team of expert IT engineers, employed directly, 24/7/365.

When your agency team requires technical expertise, outsourcing IT Support to us grants you access to a diverse range of specialized skill sets. Our seasoned IT support engineers will quickly identify the right expert to address your concerns, resulting in quicker issue resolution and sustained team productivity.

Elevated service satisfaction and greater trust in technology's potential.

Your design agency team will appreciate the round-the-clock support from our caring team of engineers. Partnering with specialized IT experts demonstrates your agency's commitment to your team's satisfaction, boosting team morale, productivity, and ultimately fostering enduring client relationships. A happier agency team aids in talent retention, curbs recruitment expenses, and nurtures client interactions.

Swift IT support across time zones and locations.

Experience unwavering support regardless of your design agency team's time zone or location. Whether your team operates globally, remotely, or while traveling, you can rely on us to promptly address their needs, ensuring uninterrupted design processes and data access, leading to successful interactions and projects.

Assured response and resolution times with a customized service level agreement (SLA).

Recognising the uniqueness of each design agency, we work closely with you to tailor coverage and service to your operations. A personalized service level agreement (SLA) then guarantees defined response and resolution times, reinforcing our commitment to your agency's success.

Global coordination, continuous improvement, and aded peace of mind.

As your design agency strives for operational excellence, our ability to coordinate support and enhancements globally ensures consistent updates and changes across diverse regions, following established change control policies. Our 24/7/365 global service desk team is available to respond promptly, offering reassurance, a satisfied design agency team, and smoother operations.

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Design Agency 24/7 Global Service Desk Features

Flexible IT support tailored to your design agency's requirements.
Dependable, supportive, and swift end-user IT Support.
Continuous network monitoring and instant alerts, 24/7/365.
Assured response times.
Expertise in third-party vendor support and escalation.
Remote design agency IT support.
Onsite design agency IT support.
Regular proactive support.
Out of hours IT support.
Guidance and support for your design agency's IT roadmap.
Comprehensive service reporting.
A single point of contact for all of your design agency IT Support.

Design Agency 24/7 Global Service Desk Options

A range of hours up to 24/7/365.
Just a particular skill set, or complete end-to-end support.
Outsource either all, or just part, of your needs.
Third-party support and escalation.

Allowing you to do more

Rest easy with 24/7/365, year-round support for your agency team.
Eliminate technology headaches and enhance team retention.
Enhance the client experience, creating lasting impressions.
Empower yourself to make informed decisions that elevate your competitive advantage.
Optimise revenue potential and streamline operations for maximum efficiency.

Reduce your IT support expenses.
Deliver client satisfaction and secure recurring revenue.
Access comprehensive support for your diverse agency systems.
Leverage the expertise of our proficient agency IT support team.
Experience a boosted return on your agency's technology investment.
Provide your agency team with the dependable foundation required to meet your clients' expectations.

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Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customized to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Hilton Doubletree Hotels IT Services Partner

Hong Kong Tourist Board IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

IT Department Headcount
Outsourced IT Support Provision
Infrastructure and Hosting
Vendor Relationships and Licensing
Communications
Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download

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This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organization.

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