Advertising Agency 24/7 Global Service Desk from Cardonet

Advertising Agency 24/7 Global Service Desk

We recognize how important your advertising agency team is and we are there as your trusted partner to help you remove the distraction of technology, while ensuring you get the most out of your investment. Our experienced IT support team are available 24/7/365 to maximize productivity, minimize downtime, and help control costs.

Our aim is to give you a robust technology platform to deliver on your mission, while letting you offload the day-to-day, reduce your security risk and solidify your long-term technology roadmap. We support you over multiple locations and geographies, support full-time people, freelancers and remote workers and have deep experience with both Windows PC and Apple Mac.

Get a Advertising Agency 24/7 Global Service Desk Quote

24/7 Global Service Desk for Marketing Agencies from Cardonet IT Services and IT Support

Leverage our global service desk for your IT support and rely on us as a single, experienced partner who will strive to deliver a consistent, remarkable service that your team can rely on wherever or whenever they need technology help.

We are there to support you and your team to ensure that you can focus on what you do best: delighting your clients. We will provide you with complete:

User and Desktop Support - When your team needs help, we are there to help them quickly overcome their technology challenges.
Network Support - We will monitor and support your network 24/7/365 to ensure it is both highly secure and highly available.
Network Security - An important element of our role is keeping your network secure, and making sure that all of your network infrastructure is kept up to date at all times.
Server Support and Administration - We will manage your core technology infrastructure, be that on premises or in the cloud, to ensure that it is updated, patched and available to your team when they need it.
Application Support - Our team will act as your single point of contact for all application issues and will own and escalate anything we can't solve ourselves to your respective application vendors as necessary.

To this end, we will take responsibility for:

Incident Management - We will own the complete issue lifecycle, provide regular communication, timely resolutions, and will look to prevent recurrence of incidents.
Problem Management - We will reduce repeat incidents in your IT to mitigate risk by determining the root cause of incidents and putting measures in place to overcome them.
Change Management - We will manage the planning, approval, and implementation of changes in your technology environment.
Asset Management - We will help optimize utilization and help ensure license compliance by discovering, tracking and managing your software and IT hardware assets.
Reporting - We will provide you with a range of regular performance reports, giving you better visibility of your technology operations and allowing you to make informed decisions based on the right data.

Advertising Agency 24/7 Global Service Desk Benefits

Affordable and flexible IT Support tailored to your advertising agency objectives.

Achieve cost savings and flexibility for your advertising agency's IT needs through optimized resource utilization and reduced IT staffing expenses. By entrusting your service desk to us, you'll have the necessary support exactly when you need it. Furthermore, we are committed to streamlining manual processes, unlocking your team's time and enhancing their service satisfaction while minimizing risks.

Benefit from transparent IT support communication and data-driven reporting.

Our commitment to customer service sets us apart. We are not just a distant voice on the other end of the line. Whenever you encounter an issue, our team are there to provide friendly and effective assistance, resolving IT issues promptly. We take pride in transparently reporting on all matters, giving you insights into your IT expenditure and assets, fostering greater accountability and aligning IT with your business success.

Access a dedicated team of directly employed expert engineers 24/7/365.

In moments when your team lacks the technical expertise, outsourcing IT Support to us grants you access to a diverse range of specialized skill sets. Our seasoned support engineers will swiftly identify the right expert to address your concerns, leading to quicker issue resolution and sustained team productivity.

Enhanced time flexibility, communication, and emergency response.

Your team can engage with us at their convenience—during or after regular hours—via their preferred communication channel, be it phone, email, portal, or live chat. We are there to promptly respond to and address issues and in emergencies, we are just a call away, helping mitigate disruptions to your operations.

Global coordination, continuous improvement, and peace of mind.

As you strive for operational excellence, our capacity to orchestrate support and enhancements globally ensures consistent updates and changes across diverse regions, adhering to established change control policies. Our 24/7/365 service desk team is available to respond promptly, offering reassurance, a satisifed advertising agency team and smoother operations.

Elevated service satisfaction and a greater trust in technology's potential.

Your advertising agency team will appreciate the round-the-clock support from our caring team of engineers. Partnering with specialized IT experts demonstrates your agency's dedication to your team's satisfaction, boosting team morale and productivity and ultimately helping foster enduring client relationships. A happier agency team aids in talent retention, curbing recruitment expenses, and nurturing client interactions.

Fast IT support across time zones and locations.

Experience unwavering support irrespective of the time zone or location your team finds themselves in. Whether your team operates globally, remotely, or while traveling, you can count on us to promptly address their needs, ensuring uninterrupted marketing campaigns and access to data, leading to successful interaction and projects.

Comprehensive monitoring and proactive support around the clock.

Our suite of industry-leading tools ensures constant monitoring of your IT infrastructure. Swift issue detection and resolution help prevent disruptions and this proactive approach, combined with trend analysis, stabilizes your advertising agency's operations.

Assured response and resolution times with a customized service level agreement (SLA).

Recognising the uniqueness of each advertising agency, we collaborate closely with you to tailor coverage and service to your operations. A personalized service level agreement (SLA) then guarantees defined response and resolution times, reinforcing our commitment to your agency's success.

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Advertising Agency 24/7 Global Service Desk Features

Adaptable IT Support to meet your advertising agency's needs.
Reliable, helpful and responsive end-user IT Support.
24/7/365 network monitoring and alerting.
Guaranteed response times.
Third party vendor support and escalation.
Regular proactive support.
Remote advertising agency IT support.
Onsite advertising agency IT support.
Out of hours IT support.
Comprehensive service reporting.
Advertising agency IT roadmap support.
A single point of contact for all of your advertising agency IT Support.

Advertising Agency 24/7 Global Service Desk Options

A range of hours up to 24/7/365.
Just a particular skill set, or complete end-to-end support.
Outsource either all, or just part, of your needs.
Third-party support and escalation.

Allowing you to do more

Relax knowing you have 24/7/365 support for your agency team.
Remove technology frustrations and help retain your agency team.
Get support for your multiple agency systems.
Make smarter decisions that will give you a competitive edge.
Maximise your revenue potential and streamline your operations.
Reduce your IT support costs.

Keep your clients happy and ensure recurring revenue.
Build a better client experience.
Leverage our skilled and experienced agency IT support team.
Enjoy an improved return on your agency technology investment.
Give your agency team the reliable platform they need to meet your clients' demands.

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Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customized to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Hilton Doubletree Hotels IT Services Partner

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Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

IT Department Headcount
Outsourced IT Support Provision
Infrastructure and Hosting
Vendor Relationships and Licensing
Communications
Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download

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This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organization.

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