Restaurant EPoS Support from Cardonet IT Services

Restaurant EPoS Support

Our friendly team have a great deal of exposure to the full range of leading restaurant EPoS solutions. We are able to act as a reliable first point of contact for most issues, escalating any that we can't handle ourselves to your restaurant EPoS vendor for resolution.

When something goes wrong with your restaurant's EPoS, your team needs a fast, effective response so that you can resume normal operations again. If that doesn't happen, both your team and your patrons will become frustrated as they will not be able to quickly and accurately process payments. They will get bogged down trying to get support from the vendor and trying to find a solution, all while trying to appease your patrons. We appreciate and understand how frustrating it is and know what an impact it can have on your operations, so our job is to remove those restaurant EPoS support frustrations.

Get a Restaurant EPoS Support Quote
Cardonet IT Services and IT Support Proud to Support HOSPA

Your patrons demand fast and reliable payment services and, as a restaurant and hospitality technology specialist, we know what it takes to deliver those securely and reliably, minimising the impact of downtime on your restaurant business.

We can help you:

  • Select your restaurant's EPoS - We can use our extensive hospitality experience to help you weigh up the pros and cons of each EPoS solution, helping you make an informed choice based on the features that your restaurant needs.
  • Install your restaurant EPoS - We can help you deploy and install all of your EPoS components, including terminals and servers, chip and pin terminals, printers, bar code scanners, cash drawers etc. and make sure they work with the rest of your infrastructure.
  • Manage your restaurant EPoS - Should your EPoS experience an issue, our 24x7 service team will manage that through the entire lifecycle, from identification of the problem through to successful resolution, helping keep your EPoS available and your restaurant operational.
  • Maintain your restaurant EPoS - Working with the EPoS vendor, we can take the pain away from maintaining your system. We can help you with timely updates, moves, changes etc, taking the headache away from your customer focussed restaurant team.

Restaurant EPoS Support Benefits

Create a positive guest experience with a fully supported restaurant EPoS solution.

Reduce your business risk and reduce your team's frustrations by engaging with an EPoS provider with extensive experience with restaurants and hospitality customers.

Reduce the impact on your restaurant operations and your brand by resolving EPoS issues faster and more effectively.

Technology does stop working from time to time and your restaurant EPoS will be no different. When things do go wrong, it pays to have an IT Support partner who you can rely on to identify the cause of any issue and then act quickly to resolve it in order to minimise the effect on your restaurant.

You team needs to know that when things do go wrong, that there is someone to call who is going to be responsive and helpful.

Many EPoS vendors have a reputation for providing less than optimal support. The logging and chasing of tickets with EPoS vendors can be incredibly time consuming and frustrating. By engaging with us, you will get access to a technology partner that has a deep understanding and exposure to various leading EPoS solutions and based on that exposure, we can often fix issues without escalating to the vendor's support team. If that isn't possible, we take the burden off your team and will chase the EPoS vendor on your behalf, communicating with you with progress updates regularly. Your team can then fully focus their attention on your patrons knowing that progress is being made towards a resolution.

More effectively report on performance, identify trends and overcome the root causes to common issues.

By tracking all of your restaurant EPoS issues, we will be able to identify and then rectify common issues over time, having uncovered their root causes. We will work with you to prioritise actions to overcome the root causes of issues with a view to provide you with a stable and secure restaurant EPoS solution that you can grow your business off the back of.

Sopwell House Restaurants IT Services Partner
Schpoons and Forx Restaurants IT Services Partner
Parkers Tavern Restaurants IT Services Partner
L'oscar Cafe Restaurants IT Services Partner
Level 8ight Restaurants IT Services Partner
Jetty Restaurants IT Services Partner
Baptist Bar and Grille Restaurants IT Services Partner
Arch Hunter Restaurants IT Services Partner

Get responsive and effective EPoS support for your restaurant business.

Our knowledgeable team have a great deal of experience supporting most EPoS providers.

Restaurant EPoS Support Features

  • Restaurant EPoS selection support.
  • 24x7 EPoS Support.
  • EPoS hardware and software support.

Restaurant EPoS Support Options

  • Restaurant EPoS selection support.
  • Support hours to suit your restaurant.
  • Stock of spares ready to be deployed.

Allowing you to do more

  • Provide a reliable and secure EPoS for your restaurant patrons.
  • Keep your patrons happy and ensure they return time and time again.
  • Streamline your operations and maximise your revenue potential.
  • Give your restaurant team the tools they need to meet your patrons' demands.
  • Provide your team with the support they need when things go wrong.
  • Reduce the risk associated with your restaurant's EPoS.
Oracle Hospitality Micros POS Restaurant IT Services Partner
Lightspeed POS Restaurant IT Services Partner
Zonal POS Restaurant IT Services Partner
Opentable Reservations Restaurant IT Services Partner
Fourth Hospitality Restaurant IT Services Partner
Oracle Micros POS IT Services Partner
Cisco Meraki Wifi Restaurant IT Services Partner
Ubiquiti Networks Wifi Restaurant IT Services Partner
Ruckus Wifi Restaurant IT Services Partner

Testimonial

"The Cardonet team are a pleasure to work with. They understand our technology and know what good customer service looks like."

University Arms Hotel

Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

  • ISO 27001 Information Security Management Certified Cardonet IT Support
  • ISO 9001 Information Security Management Certified Cardonet IT Support
  • Cyber Essentials Certified Cardonet IT Support
  • CiSP Accredited Members Cardonet IT Support
  • UK Government GCloud Certified Cardonet IT Support

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customised to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
Holiday Inn Hotels IT Services Partner
Hilton Doubletree Hotels IT Services Partner
Via Hostels IT Services Partner
Hong Kong Tourist Board IT Services Partner
L'oscar Hotels IT Services Partner
Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

  • IT Department Headcount
  • Outsourced IT Support Provision
  • Infrastructure and Hosting
  • Vendor Relationships and Licensing
  • Communications
  • Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

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Cardonet will effectively support your restaurant's EPoS solution

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