Senior Support Engineer Job Vacancies at Cardonet IT Support

Senior Support Engineer

We are looking for a Senior Support Engineer who will be responsible for document process, focus more on procedure, and perform root cause analysis.

The successful candidate will enjoy working on plans to make sure that incidents do not repeat themselves, with a proactive nature and fire prevention not firefighting mentality.

Be in the heart of IT! Come and join an exciting, motivating and super friendly IT Company!

Cardonet has been providing personalized IT support to variety of business since 1999 and we are proud to work with some very well-known companies, each with different needs and priorities. No one day will be the same!

Due to our continued growth, we need you to join our team and help us deliver superb support. The role lends a more experienced and knowledgeable element to day-to-day support.

As a Senior IT Support Engineer, you will will have a proactive nature and fire prevention not firefighting mentality. As a business we are good at firefighting but where we need people to help management is to make sure we document process, focus more on procedure, and perform root cause analysis. An ideal candidate would enjoy working on plans to make sure that incidents do not repeat themselves.

Key Requirements

  • Have proven 3-5 years good 2nd Line solid Support experience
  • Have demonstrable technical knowledge and support capabilities across Windows 7 & 10 Desktop, MS Office suite and Active Directory support including at least 30% of the wider group technology base.
  • Be capable of supporting at least basic Cisco network switching.
  • Have enthusiasm for professionalism and technology.
  • Present exceptional customer service and interpersonal skills.
  • Have excellent verbal and written communication skills.
  • Have confidence and calmness while working in a pressured environment.
  • Microsoft Windows Server 2012 / 2016 / 2019 (including Active Directory/DNS/Group Policy etc.)
  • Microsoft Office 365 including Exchange Online, SharePoint Online and Teams.
  • Microsoft Azure Platform.
  • Microsoft Exchange Server 2013 / 2016 / 2019
  • Virtualization technologies including VMware and Microsoft Hyper-V
  • Shared storage platforms (SAN’s)
  • Networking principals including VLAN’s and routing.
  • Firewall solutions such as SonicWALL.
  • Backup & disaster recovery solutions such as Veeam and Symantec etc.
  • An MCTS/MCSE (Microsoft) qualification is desirable and additional training will be provided as required.

Highly desirable but NOT essential

  • Have knowledge of ITIL, PRINCE 2 or Agile working methodologies.
  • Knowledge of developing maintenance and actions scripts using PowerShell, VB Script etc.
  • Able to support Cisco based networking and services such as ASA Firewalls, IOS-XE, Prime, CMX.

You will be required to work on customer sites, travel to customer meetings, training and supplier events.

Your Attributes

  • High level of interpersonal skills and personal drive.
  • Enthusiastic and highly motivated.
  • Confident communicator.
  • “Can do” attitude.
  • Likes to upskill his team members.
  • Highly organized, flexible and enjoys pace
  • Able to use initiative and prioritize work

The Package

  • Competitive salary (dependent on your experience)
  • Private Medical Insurance.
  • Part of a happy team that is focused on providing great support.
  • Exposure to multiple clients and technology.
  • A mobile phone allowance.
  • Variety of team events.
  • An employee referral bonus.
  • Paid time to volunteer for charity work or take part in not for profit activities
  • Anniversary rewards
  • Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence.

How to Apply

To apply for this role, please visit our Cardonet Senior Support Engineer Application

Cardonet is an equal opportunities employer.

Contact TOP
Cardonet Consultancy Limited 7 Stean Street London, Greater London E8 4ED
London Map +442030342244
Cardonet US Inc 750 N. San Vicente Blvd, West Hollywood Los Angeles, California 90069
Los Angeles Map +13239848908
Cardonet IT Support Logo