{"id":3949,"date":"2020-09-16T12:57:27","date_gmt":"2020-09-16T11:57:27","guid":{"rendered":"https:\/\/ngx273.inmotionhosting.com\/~n7432d5\/news\/?p=3949"},"modified":"2020-11-18T16:41:48","modified_gmt":"2020-11-18T16:41:48","slug":"6-benefits-of-it-knowledge-base-documentation","status":"publish","type":"post","link":"https:\/\/www.cardonet.com\/news\/6-benefits-of-it-knowledge-base-documentation\/","title":{"rendered":"6 Benefits of IT Knowledge Base Documentation"},"content":{"rendered":"\n

IT knowledge bases are flexible tools which provide your IT support partner with an overview of your IT infrastructure. They help your IT partner provide you with a seamless service, they help ensure business continuity and minimise downtime. IT knowledge base documentation provides up to date information about your business and allows your IT support to access necessary information quickly and efficiently.<\/strong><\/p>\n\n\n\n

What benefits can a knowledge base have for your business?<\/strong><\/h2>\n\n\n\n

1. Increased Efficiency<\/h3>\n\n\n\n

By using a knowledge base, all your business information is kept together in a single place. This means that if you require support, an engineer can easily access all the information he or she may need to assist you. They will not have to waste time looking for information which has been lost due to poor organisation.<\/p>\n\n\n\n

2. Provides Clear Picture of Infrastructure<\/h3>\n\n\n\n

An up-to-date knowledge base will contain all the information that is usually lost track of, such as recurrent problems with hardware. This can help you to pinpoint specific issues so they can be resolved, minimising downtime and reducing costs. Well documented knowledge bases allow your IT support team greater visibility into your network. A clearer picture of your IT environment allows for consistent and effective support.<\/p>\n\n\n\n

3. Avoids Knowledge Gaps<\/h3>\n\n\n\n

Your It support provider might have assigned an engineer to resolve IT issues for your business. That engineer will know the ins and outs of your business and will be familiar with business-critical information. However, what if that engineer has to take time off and you have an emergency? Or what if they leave? IT knowledge bases prevent knowledge gaps from happening as all the information is clearly set out in a single place.<\/p>\n\n\n\n

4.<\/strong> Aids Emergency Management<\/h3>\n\n\n\n

Disasters happen, no matter how hard we try to prevent them. Whether it\u2019s a natural disaster such as fire or flood, or a cyber-attack or virus, when disaster strikes, you want to get your business up and running with as little downtime and disruption as possible. Your IT knowledge base will detail your disaster recovery plan<\/strong><\/a>, which aims to maintain critical functions to ensure business continuity<\/a><\/strong> and minimise downtime while the disaster is being addressed.<\/p>\n\n\n\n

5. Promotes Collaboration<\/h3>\n\n\n\n

Using an IT knowledgebase can help promote team collaboration. Whether your team is in the office or working from home, they can access your network and documents and see real-time updates and changes. If they need to log into an application, passwords they might need will be stored on the knowledge base for easy access.<\/p>\n\n\n\n

6.<\/strong> Helps Ensure Compliance<\/h3>\n\n\n\n

Regulations such as ISO\/IEC 27001 require you to have up to date IT documentation. Having a well-managed knowledge base demonstrates that your business takes information management seriously.<\/p>\n\n\n\n

The importance of IT documentation might be overpowering and maintaining it might seem overwhelming, but there are tools like the\u00a0Cardonet Documentation Point<\/strong>\u00a0that we use which helps you make the process of IT documentation more efficient, easily accessible and highly secure.\u00a0Cardonet Documentation Point<\/strong>\u00a0helps you with your IT documentation by offering SOC 2 compliance, role-based permissions, audit trails, version history and two-factor authentication.<\/p>\n\n\n\n

IT documentation is important as it can directly impact the delivery of your IT Services. When things go wrong, and by the very nature of technology they most likely will one day, reliable, up-to-date documentation will save you and improve your response and recovery times immensely.  <\/p>\n\n\n\n

\n\n\n\n

If you feel that you could benefit from properly managed IT documentation, call us on <\/strong>+44 203 034 2244<\/strong><\/a> or <\/strong>+1 323 984 8908<\/strong><\/a>. Alternately, you can <\/strong>contact us online<\/strong><\/a>. We will be happy to help you overcome your IT documentation challenges so that you can focus on what you do best.<\/strong><\/p>\n\n\n\n

Cardonet have been <\/strong>working with businesses <\/strong><\/a>for over twenty years to help them overcome their technological challenges. Our friendly team of highly experienced engineers are available 24\u00d77 to ensure that you enjoy access to a highly secure and highly available technology platform, with an IT network and infrastructure that is properly documented.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

IT knowledge bases are flexible tools which provide your IT support partner with an overview of your IT infrastructure. They help your IT partner provide you with a seamless service, they help ensure business continuity and minimise downtime. IT knowledge base documentation provides up to date information about your business and allows your IT support<\/p>\n","protected":false},"author":4,"featured_media":3997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[518],"tags":[690,739,749],"class_list":["post-3949","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-it","tag-business-continuity","tag-it-documentation","tag-it-knowledge-base"],"yoast_head":"\n6 Benefits of Business IT Knowledge Base Documentation<\/title>\n<meta name=\"description\" content=\"It Documentation is critical for business efficiency. 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