IT Support Helpdesk London

IT Support Helpdesk in London

You need to know that when IT issues arise, there is a responsive and experienced team available to help overcome them. Our London based IT Support Helpdesk team are available 24/7 to provide you with effective and comprehensive helpdesk support.

We are here to keep your team happy and productive, ensure that issues are being resolved quickly, and to provide you with the confidence to focus on more strategic business initiatives. We will help remove any IT distractions and support you in achieving your organizational goals.

Get an Quote for IT Support Helpdesk Services in London

We look to forge long term relationships, which helps align your needs with ours. As part of our engagement, we will get to know your people, processes, and technology. We will build a comprehensive knowledgebase and deploy the tools we need to consistently provide you with the highest level of support.

Our services are backed and measured by Service Level Agreement (SLA), with transparent reporting, but our ultimate aim is to ensure you and your users are happy with the service you receive. A subjective measure, but one we take very seriously.

With this in mind, our experienced technical team are on hand to support all of the technology that keeps you operational, from your servers, storage and networking infrastructure, to mobile devices and third-party applications. We will provide you with complete:

  • Incident Management - Managing the complete issue lifecycle, providing timely resolutions, regular communication, and action to prevent recurrence of incidents.
  • Problem Management - Impact and root cause analysis of incidents to reduce repeat incidents and mitigate risk.
  • Change Management - Streamline the planning, approval, and implementation of changes in your IT environment to make the process more effective.
  • Asset Management - Discover, track and manage your IT hardware and software assets, helping optimize your utilization and helping to ensure compliance.
  • Reporting - A extensive range of transparent reports, giving you better visibility of your IT and allowing you to make decisions based on the right data.

Engage with a trusted IT partner to remedy IT issues quickly, ensure you don't lose business, damage your reputation and potentially cause irreparable damage to your brand.

IT Support Helpdesk London Benefits

Cost-effective remote IT Support from a proven helpdesk team in London.

By engaging with a local IT Support Helpdesk in London, you can significantly reduce the cost and improve the delivery of your IT. You will get access to a proven IT support team with leading systems, tools and processes. They are well versed in providing remote helpdesk support designed to minimize risk, improve performance, and increase your team's satisfaction.

Deploy a bespoke service level agreement (SLA) with guaranteed response and resolution times.

We will work closely with you to ensure that you get the right remote helpdesk support for your organizational needs. We then develop a bespoke service level agreement (SLA) based on our understanding, with guaranteed response and resolution times for added peace of mind. At the same time, we arm our team with the knowledge and tools they need to consistently exceed your expectations.

Enjoy extensive 24/7/365 monitoring and remote management.

We use an array of tools to monitor and manage your IT Infrastructure 24/7/365. We are able to identify issues quickly and look to overcome them before they become business affecting. This monitoring, as well as our trend analysis, means that you will enjoy higher availability of systems and critical data.

Get access to a team of directly employed, London based and highly experienced IT engineers.

Our large, multi-skilled London based team will be available to you to help you and your team overcome your technology issues quickly and effectively. Our knowledgeable engineers will identify and act quickly to ensure the right person is dealing with your issues, improving service and resolution times in order to keep your team operational and your systems available.

Keep your business operational with access to a host of spares and loan equipment.

Being London based, we are able to give you and your team access to a vast inventory of spare stock and equipment that we can get out to you quickly on loan should the need arise. We understand that issues often arise that can't be fixed immediately. Instead of being unproductive, we aim to get you operational again quickly to give us time to overcome issues properly.

Benefit from regular communication and completely transparent IT support reporting.

We pride ourselves on our customer service and your experience with us. When you have an issue, we want you to know the people you are speaking to and be confident that they are putting you first. To this end, we will keep in regular contact with you so that you know where you stand and we will then transparently report on all issues. This gives you greater visibility of your IT costs and assets, which will make IT more accountable to your business and your success.

Trusted London IT Support Partner for:

Rest Up London IT Support London
Wonderbly IT Support London
Castle Fine Art IT Support London
SPW Accountants IT Support London
Jigsaw Research IT Support London
Canvas Offices IT Support London
Barnet Window Company IT Support London
Investment Association IT Support London

Discover how you could benefit from effective IT Helpdesk Support.

Our friendly team of london based IT Support engineers will keep you operational.

London IT Support Helpdesk Features

  • A comprehensive onboarding.
  • 24/7 IT support from a helpdesk in London.
  • Flexible IT Support options to best meet your needs.
  • Friendly, responsive, and complete end-user IT Support.
  • 1st, 2nd and 3rd line IT Support
  • Extensive 24/7/365 network monitoring and alerting.
  • Guaranteed response times based on agreed SLA.
  • Spares and temporary loan equipment.
  • 3rd party vendor support and escalation.
  • Comprehensive reporting.
  • A single point of contact for all of your IT Support needs.

London IT Support Helpdesk Options

  • Core hours, extended hours, out-of-hours or 24/7/365 cover.
  • Just a particular skill set or complete end-to-end support.
  • Outsource either all, or just part, of your needs.
  • 3rd party support.

Allowing you to do more

  • Focus on other, more important, elements of your business.
  • Improve team IT satisfaction and IT service delivery.
  • Call on a trusted, local, single point of contact for your helpdesk support.
  • Enjoy a stronger alignment between IT and your business.
  • Change IT from a cost centre into a true business enabler.
  • Get access to a multi-skilled, experienced London team.
  • Reduce all IT employment issues, such as sick and holiday cover.
  • Confidently cater to the demands of a remote based team.
  • Overcome inconsistent service delivery challenges.
  • Get effective and timely IT management information.
  • Confidently expand your trading hours.
  • Overcome poor performance from your current IT Service provider.


"The Cardonet team are a pleasure to work with. They understand our technology and know what good customer service looks like."

University Arms Hotel


Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support


  • ISO 27001 Information Security Management Certified Cardonet IT Support
  • ISO 9001 Information Security Management Certified Cardonet IT Support
  • Cyber Essentials Certified Cardonet IT Support
  • CiSP Accredited Members Cardonet IT Support
  • UK Government GCloud Certified Cardonet IT Support

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customized to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
Holiday Inn Hotels IT Services Partner
Hilton Doubletree Hotels IT Services Partner
Via Hostels IT Services Partner
Hong Kong Tourist Board IT Services Partner
L'oscar Hotels IT Services Partner
Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

  • IT Department Headcount
  • Outsourced IT Support Provision
  • Infrastructure and Hosting
  • Vendor Relationships and Licensing
  • Communications
  • Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download
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Get access to an experienced local London based IT Support helpdesk

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Our Technology Partners

Accredited Microsoft Partner IT Services
Accredited Cisco Partner IT and Networking Services
Accredited Sonicwall Gold Partner Security IT Services
Accredited VMware Partner IT Virtualization Services
Accredited HP Enterprise Partner IT Infrastructure Services
Accredited Veeam Partner IT Backup and Replication Services
Accredited Ruckus Partner IT Services
Accredited HP Partner IT Hardware Services
Accredited Mimecast Partner IT Security Services
Accredited Apple Mac Partner IT Services
Accredited Ubiquiti Networks Partner IT Services
Accredited ESET Partner IT Antivirus Services
Contact TOP
Cardonet Consultancy Limited 7 Stean Street London, Greater London E8 4ED
London Map +442030342244
Cardonet US Inc 750 N. San Vicente Blvd, West Hollywood Los Angeles, California 90069
Los Angeles Map +13239848908
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