Human Resource Generalist Job Vacancies at Cardonet IT Support

You should have a strong desire to provide a pleasant work place and ensure that our team has a positive work-life balance. At the same time, you need to bring a commercial approach to HR, with the ability to deliver personal development, improved productivity and keeping company goals and targets in mind.

This is a demanding role that will require complex interpersonal and HR management skills. While being a challenge, it will also be incredibly rewarding.

Your Overall Responsibilities

Reporting to the Managing Director and Managing Partners, you will be responsible for:

• All HR functions (from Recruiting to Exit interview), day-to-day HR support, timely and accurate advice to managers and employees in a smooth and friendly manner.
• Organising appraisals with each team member and head of department (HOD). Ensure that both parties understand the others standing point. Follow up and action plan in order to make employees feel heard and appreciated.
• Reviewing team member timekeeping and manners, inspire for outstanding attendance, data accuracy and customer service levels. Be a role model. Inspire.
• Organising all training using both internal and external resources.
• Focusing on keeping employees long term and help them in their personal development.
• Ensuring an open policy to all members of current staff or leavers, and find ways to make them feel easy to discuss more sensitive issues.
• Arranging all probation reviews and pass feedback to managing partners. Prioritise succession planning within the business. Promote and monitor their performance.
• Undertaking daily office management (data entry, filing etc) and people management tasks where necessary, make employees feel under supervision and support in the same time.
• Ensuring compliance with any legislative changes, identify the issues and implications these might have on the company and/or employees. Protect the company and company image at all times and motivate co-workers to do so.
• Measuring employee satisfaction and identify areas that require improvement.
• Creating and implement new procedures and systems if needed to achieve long term business plans and a smooth operation of HR.
• Being highly visible in the business. Ensure that there are a rolling series of job chats, team member health checks and HOD meetings to best direct workplace culture.

Your Monthly Responsibilities

Every month, you will be responsible for:

• Liaising with HODs/Directors to ensure all current job descriptions are applicable and relevant.
• Working with HODs to prepare interview questions, pre-screen candidates for all roles.
• Working with HODs/Directors to highlight achievement and reward appropriately in order to acknowledge and motivate employees. Finding ways and maintaining employee motivation is key to this role.
• Organising and promote all team events, be actively present on most company events.
• Liaising with marketing team on all recruitment adverts, utilizing digital channels to where appropriate to advertise for available roles.
• Being responsible for the company handbook, updating in line with all company and legal developments. Discussing any amendments carefully with managing partners.
• Ensuring that all team members are aware of company protocol and their rights.
• Directing the company Health and Safety agenda and complete all internal risk assessments. Highlight any areas of concern to the managing partners.
• Occasional ad hoc tasks.

Your Experience

We are looking for people who:

• Have proven experience in HR operations, at least 2-3 years.
• A BSc degree or any Qualification in Human Resources is advantageous, but not essential.
• HR management experience in a service provider industry is highly advantageous (for eg. hospitality, IT services, customer services, etc).
• Experience in writing company policy, contracts, official letters, handbooks and creating any HR documents from scratch.

Your Skills

We are looking for people who:

• HR management skills, people management skills.
• Excellent communication skills, both written and verbal.
• Meticulous attention to detail.
• Excellent computer skills (Word, Excel, PowerPoint)
• Excellent memory and keeping track of small tasks/diary invites/data entry/etc.
• Strong understanding of employment law.
• Approachable, reliable, positive person.
• Social attitude, but who also can be strict when it comes to workload, deadlines and company policies.
• Results driven and motivated.

The Location

The vast majority of your time will be spent working from our head office at 7 Stean Street, London, E8 4ED.

The Package

We offer a very competitive package that includes benefits such as:

• A salary that is dependent on your experience.
• 28 days annual leave.
• Extensive training and development opportunities.
• The chance to take part in our weekly yoga sessions.
• Access to the beer fridge every Friday.
• A host of additional perks and rewards.