“We used to spend days programming custom SQL scripts to generate customer E-catalogs and then inspect them. Now we just set up the customer profile in Cardonet and can automatically produce either a new catalog or update an existing catalog.”

Rob Sarkis
Director of E-Commerce
Systems Development
Newark InOne

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Cardonet is committed to providing excellent technical support in coordination with our training and implementation services.

How to Contact Support
You may make your request by email at support@cardonet.com, or phone. Phone support is available from 9:00 AM to 6:00 PM Pacific Time, Monday through Friday, by calling toll free 1-888-297-7771 or 650-559-0302. So that we may better assist you, please provide:

• Your name, e-mail address and telephone number
• Name and version of your Cardonet product
• Name of your operating system (Windows 2000, Windows NT, Solaris, etc.)
• Brief description of your technical support issue

However you choose to contact us, you will receive an immediate acknowledgment that we received your request along with a case number for email inquiries; phone inquiries will receive immediate acknowledgment for calls received during regular support hours.

General Support Guidelines
Our standard support hours are 9:00 AM to 6:00 PM Pacific Time, Monday through Friday. During standard support hours, we will respond to phone inquiries within 4 hours of receipt, and we will respond to email and online inquiries within 24 hours of receipt. Support cases will remain open until both you and the support representative agree that the case is resolved.